ATM Security

Several false chain emails have been circulating regarding PIN reversal technology. The premise is that customers can enter their PIN in reverse order at an ATM to signal duress, such as a kidnapping or a robbery, and the police will be dispatched.

This technology does not exist, so reversing your PIN at any ATM would NOT draw attention nor directly alert the police to any dangerous situation at the ATM. This scam is merely an attempt by criminals to gain access to your true PIN, or further compromise your personal safety at ATMs.

  • ATM Security Tips

    Memorize your PIN. If you must write your PIN down, do not carry it with your card. NEVER reveal your PIN to anyone, not even family members, bank employees, or the police.

    Use familiar ATM locations in well-lit areas.

    Scan the area around the ATM before you approach it. If suspicious-looking individuals or vehicles are near the ATM, do not use the ATM.

    Be especially cautious if a stranger approaches you at an ATM, or offers to help you. Other customers should remain a safe distance away from you; be on the lookout for individuals who may be watching you enter your PIN.

    When you approach the ATM, have your ATM or debit card ready to use in your hand so you don’t have to open your purse or wallet while in line.

    If it appears that alterations have been made to the ATM, such as attachments to the card slot or keypad, do not use the ATM, and inform the bank.

    Avoid ATMs where posted messages indicate that screen directions have changed, especially if the message is posted over the card slot.

    Use your body or hand to shield the keypad from other customers.

    If you feel the ATM is not working normally, press CANCEL, remove your card, and go to another ATM. Report the problem to the bank.

    Do not force your card into the card slot.

    If your card gets jammed, or is lost, report this to the bank immediately.

    Carefully secure your card and cash in your purse, wallet or pocket before leaving the ATM.

    Compare your printed transaction receipt to your monthly statement.